Return policy

How to make an exchange or return?

Term

• You have 15 calendar days from receipt of the order to request an exchange or return.
• Only items in perfect condition, unused, with tags and original packaging will be accepted.

Return options

1. Devolución
   • Request it through our online form (order number and email address required).
   • Once we receive and verify the product in our warehouse, we will issue a refund to the original payment method or, if you prefer, a voucher for the purchase price.
   • Shipping costs associated with the return will be borne by the customer, except in cases of defective product.

2. Defective or damaged items

• If you receive a defective or damaged product, please contact us using the form and attach images.
• In this case, Creaer assumes the return costs and the refund will be in full.

Important conditions

• No returns will be accepted outside the established period, nor will used, washed or unlabeled products be accepted.
• Returns not processed through the official form will not be accepted.
• Until we receive the item in our warehouse, it is your responsibility.
• The refund or shipment of a new order will be made after quality control in the warehouse.

Management time

• The process of reviewing, refunding, or shipping a new product may take a few days from when we receive the package in the warehouse.
• We will keep you informed at every stage of the process.

Contact

If you have any questions, write to pedidos@creaer-wear.com