{"id":2033,"date":"2025-10-07T16:39:35","date_gmt":"2025-10-07T16:39:35","guid":{"rendered":"https:\/\/creaer-wear.com\/return-policy\/"},"modified":"2025-10-31T06:08:31","modified_gmt":"2025-10-31T06:08:31","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/creaer-wear.com\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Products&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-67960745-cc0c-4d73-b86b-ef2d6023be78&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-67960745-cc0c-4d73-b86b-ef2d6023be78%22:%91%22background_color%22%93}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;a3d96fee-2de4-44cd-91d1-56f94124afd9&#8243; header_text_color=&#8221;#0e0440&#8243; header_font_size=&#8221;81px&#8221; global_colors_info=&#8221;{}&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjxcL2gxPiJ9fQ==@[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|600|||||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><strong>How to make an exchange or return?<\/strong><\/h2>\n<p><strong>Term<\/strong><\/p>\n<ul>\n<li>You have <strong>15 calendar days from receipt of the order<\/strong> to request an exchange or return. <\/li>\n<li>Only items in perfect condition, unused, with tags and original packaging will be accepted.<\/li>\n<\/ul>\n<h3><strong>Return options<\/strong><\/h3>\n<ol>\n<li><strong><strong>Devoluci\u00f3n<\/strong><\/strong>\n<p><strong><\/strong><\/p>\n<ul>\n<li>Request it through our <a href=\"https:\/\/creaer-wear.com\/en\/returns-form\/\">online form<\/a> (order number and email address required). <\/li>\n<li>Once we receive and verify the product in our warehouse, we will issue a refund to the original payment method or, if you prefer, a voucher for the purchase price.<\/li>\n<li>Shipping costs associated with the return will be borne by the customer, except in cases of defective product.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<ol start=\"2\">\n<li><strong>Defective or damaged items<\/strong><\/li>\n<\/ol>\n<ul>\n<li>If you receive a defective or damaged product, please contact us using the <a href=\"https:\/\/creaer-wear.com\/en\/returns-form\/\">form and attach images<\/a>. <\/li>\n<li>In this case, <strong>Creaer assumes the return costs and the refund will be in full.<\/strong><\/li>\n<\/ul>\n<h3><strong>Important conditions<\/strong><\/h3>\n<ul>\n<li>No returns will be accepted outside the established period, nor will used, washed or unlabeled products be accepted. <\/li>\n<li>Returns not processed through the <a href=\"https:\/\/creaer-wear.com\/en\/returns-form\/\">official form<\/a> will not be accepted.<\/li>\n<li>Until we receive the item in our warehouse, it is your responsibility.<\/li>\n<li>The refund or shipment of a new order will be made after <strong>quality control in the warehouse.<\/strong><\/li>\n<\/ul>\n<h3><strong>Management time<\/strong><\/h3>\n<ul>\n<li>The process of reviewing, refunding, or shipping a new product may take a few days from when we receive the package in the warehouse. <\/li>\n<li>We will keep you informed at every stage of the process.<\/li>\n<\/ul>\n<h3><strong>Contact<\/strong><\/h3>\n<p>If you have any questions, write to <a href=\"mailto:creaerwear@gmail.com\"><\/a><a href=\"mailto:pedidos@creaer-wear.com\">pedidos@creaer-wear.com <\/a> <a href=\"mailto:creaerwear@gmail.com\"><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to make an exchange or return? Term You have 15 calendar days from receipt of the order to request an exchange or return. Only items in perfect condition, unused, with tags and original packaging will be accepted. Return options Devoluci\u00f3n Request it through our online form (order number and email address required). Once we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2033","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - Creaer-wear Luxury Streetwear camisetas sudaderas y hoodies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/creaer-wear.com\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - Creaer-wear Luxury Streetwear camisetas sudaderas y hoodies\" \/>\n<meta property=\"og:description\" content=\"How to make an exchange or return? 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